RETURN & REFUND POLICY
Last updated: April 28, 2023
Thank you for shopping at Tinkerbrick. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
INTERPRETATION AND DEFINITIONS
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Tinkerbrick Ltd, 14 Glenfield Close.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Tinkerbrick, accessible from https://tinkerbrick.co.uk
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
YOUR ORDER CANCELLATION RIGHTS
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: email@example.com
- By visiting this page on our website: https://tinkerbrick.co.uk/order-history and making a request
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order.
CONDITIONS FOR RETURNS
IN ORDER FOR THE GOODS TO BE ELIGIBLE FOR A RETURN, PLEASE MAKE SURE THAT:
The Goods were purchased in the last 14 days
The Goods are in the original packaging
THE FOLLOWING GOODS CANNOT BE RETURNED:
Goods which have been used or damaged
The supply of Goods made to Your specifications or clearly personalised.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Requests for cancellations must be made before 11am on your Dispatch Date – see your Order Confirmation email and Order History for details.
Please make sure you are happy with your Basket before making payment and completing your order. Please check your Order Confirmation email to review the details of the order that you have submitted. Tinkerbrick cannot be held liable for acting in good faith on incorrect information received.
If any of your products are damaged in any way upon receipt, please email us at firstname.lastname@example.org. Please send an image of the damaged product and packaging along with your Order Number and an explanation of the problem. If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.
To return an item, please email customer service at email@example.com or use our order history page https://tinkerbrick.co.uk/order-history to make a request for return for the relevant order items.
You are responsible for the cost and risk of returning the Goods to Us. Mail your return to the following address:
14 Glenfield Close
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service and proof of posting. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us: